As the county’s population ages, the transit district’s paratransit service for customers with disabilities, Redi-Wheels and RediCoast, is continuing to seek new ways to operate an efficient and effective service. To maintain our high standards of service and on-time performance, Redi-Wheels streamlined its business procedures and in 2004 introduced a new and improved process for determining customer eligibility. These business changes allow for continued reliable, on-time service for certified Redi-Wheels passengers.

After some initial concerns about how the eligibility process would be handled, the San Mateo County Paratransit Coordinating Council confirms that it’s been a very smooth transition and customers are still getting high-quality service they’ve come to expect.

Redi-Wheels passengers are riding in style. The district purchased 10 new paratransit “cut-aways,” small buses that can carry three wheelchairs, seven passengers and can accommodate mobility devices such as scooters.

Redi-Wheels service is making a lasting impression on its customers by continually offering safe, reliable, on-time trips for those who rely on this service as their main source of transportation.

Fast Fact: Redi-Wheels has maintained zero trip denials for more than four years.